Refund Policy

1. General

This Refund Policy outlines the terms and procedure for refunding payments made for services provided by khabuseva.yoga (the “Studio”).

The Studio aims to provide high-quality services and fair conditions for its clients.

2. Refunds for Private Sessions

2.1. Cancellation 24+ hours before the session

• The Client may cancel a booking no later than 24 hours before the start time.
• A full refund (100%) will be issued.
• Refund processing time: 5–10 business days.

2.2. Cancellation 12–24 hours before the session

• A refund of 50% of the session price will be issued, or the Client may reschedule (subject to instructor approval).

2.3. Cancellation less than 12 hours before the session or no-show

• No refund will be issued.
• Exception: a documented emergency situation (illness, accident).

3. Refunds for Group Classes

3.1. Cancellation 24+ hours before the class

• A full refund (100%) will be issued, or the Client may transfer to another group class.

4. Refunds for Class Packages (Passes)

4.1. Before the first visit

• If the Client has not used any sessions from the package, a refund of 90% may be issued within 14 days from purchase.
• 10% is retained as an administrative fee.

4.2. After the package has been used

• No refunds will be issued.
• Exception: serious medical contraindications confirmed by a doctor’s note.

4.3. Medical contraindications

• Upon submission of a medical document confirming inability to attend, the Studio refunds the value of unused sessions (minus sessions already attended, calculated at the single-session rate).
• The medical document must be provided within 7 days from the date the contraindications occur.

5. Cancellations by the Studio

• If a session is cancelled by the Studio, the Client will be offered: rescheduling, a full refund (100%), or a credit to use the paid session in the future.
• The Studio will notify the Client no later than 3 hours before the scheduled start time.

6. Refund Procedure

6.1. Submitting a request

• The Client submits a refund request via the website form, email, or messenger.
• The request must include the order number, session date, and the reason for the refund.

6.2. Request review

• The Studio reviews the request within 2 business days and sends a decision to the Client.

6.3. Refund payment

• Refunds are issued using the same payment method used for the original purchase.
• Processing time: 5–10 business days from approval.
• For bank card refunds, processing may take up to 14 business days depending on the bank.

6.4. Payment system fees

Payment processing fees charged by payment providers are non-refundable.

7. Exceptional Circumstances

• Force majeure (natural disasters, military actions, quarantine, etc.) is reviewed on a case-by-case basis.
• If official quarantine restrictions are introduced, packages are automatically “frozen” for the duration of quarantine, or the Client may switch to online classes if desired.

8. Compensation and Discounts

• Instead of a refund, the Studio may offer a discount on future services, a free class, or a gift certificate.
• The final form of compensation is agreed between the Studio and the Client.

9. Non-Refundable Cases

• Failure to use a package without valid reasons.
• Personal circumstances not related to health or force majeure.
• Dissatisfaction with service quality without specific arguments.
• Package expiration.

10. Disputes

• The Studio seeks a reasonable compromise acceptable to both parties.
• The Client may submit a complaint via the Studio’s official communication channels.
• Complaints are reviewed within 5 business days.

11. Contact

For refund requests or additional information:

• use the contact form on www.khabuseva.yoga,
• or contact the Studio using the details listed on the “Contacts” page/section.

12. Changes to This Policy

• The Studio may update this Refund Policy at any time.
• The current version is always available on www.khabuseva.yoga.
• Changes take effect upon publication on the website.